Product Technical Support

GBase is a leading enterprise in database industry, dedicated to the research, development, and promotion of databases since its establishment.

GBase Database Technical Support

General Data Technology provides technical support for GBase 8a, GBase 8s, GBase 8c, and GBase AIOps. Our services cover the product lifecycle, from pre-sales consultation and implementation to operations and maintenance.

Why Choose GBase Support?

Our dedicated technical support teams combine strong product expertise with hands-on project experience. More than 80% of our support professionals have over three years of experience in database administration and large-scale project implementation, enabling them to provide knowledgeable and practical technical assistance.

Technical Support Services

  • Pre-sales Support: Solution design, product customization, and technical consulting.
  • On-site Support: Implementation, testing, maintenance, and scheduled health checks, subject to service availability.
  • Remote Support: Technical assistance by phone and email.

Support Team and Service Coverage

Our organization includes more than 100 dedicated professionals across technical support and after-sales service. With our headquarters in Tianjin and sales center in Beijing, our service network covers Nanjing, Guangzhou, Shanghai, Shenyang, Jinan, Xi'an, and other locations across China, extending our reach nationwide through local partners. Support arrangements for international customers are subject to service availability and the applicable service agreement.

Support Process

  • Contact Support: Reach our technical support team by phone or email.
  • Request Assessment: Our team reviews the issue and assigns it to the appropriate technical specialist.
  • Remote Diagnosis: Our engineers investigate the issue and provide technical guidance by phone or email.
  • On-site Assistance: Where available and covered by the applicable service agreement, on-site assistance can be arranged if necessary.
  • Resolution and Follow-up: We confirm the outcome, document the resolution, and close the support request.

Response times and on-site service availability are subject to the applicable service agreement.

Frequently Asked Questions

How can I contact GBase technical support?

You can reach our technical support team by phone or email using the contact details below.

Which products are covered?

Our product portfolio includes GBase 8a, GBase 8s, GBase 8c, and GBase AIOps. The scope of support depends on the applicable service agreement.

How do I report a technical issue?

Contact us by phone for direct assistance, or email us with a description of the issue and any relevant technical details.

Is on-site support available?

On-site support may be available for implementation, testing, and maintenance, subject to service availability and the applicable service agreement.

Contact Technical Support

Phone: 400-013-9696

Email: [email protected]